What Happens if a Customer Doesn't Use the Money on Their Rewards Card

Learn what happens if a customer doesn’t use the funds on their rewards card, including the importance of monitoring the card’s expiration date.

If a customer doesn't use the money on their rewards card, unfortunately, we can't take any action to retrieve or reissue the funds. The card's balance remains available until the card expires.

It’s important to remind your customers to use the card before the expiration date, which typically ranges from six months to three years, depending on the type of card. After the card expires, any remaining funds will be forfeited.